Customer Service Policy

bedjetmall.com always takes customer demand as the core, and provides full-cycle, professional and efficient customer service and after-sales support for all platform shoppers.

Our customer service team provides consultation support covering product parameter introduction, new product recommendation, order progress inquiry and logistics status checking via official email, and responds to user demands efficiently.

We strictly implement the service rules of bedjetmall.com including 60-day return, free return and 5-10 days refund processing. We provide professional guidance and solution for product dissatisfaction, order error and after-sales problems.

We maintain a polite, patient and professional service attitude, equally treat every customer's consultation and demand, continuously optimize service process and response efficiency, and strive to bring comfortable and assured shopping experience to every user of bedjetmall.com.